Applies to: www.perfecttutor.in and the Perfect Tutor Android app
Effective from: 2 October 2026
1. About this policy
Perfect Tutor Edu Pvt. Ltd. ("Perfect Tutor", "we", "us") runs an online platform that connects parents and students with tutors, and offers related services to schools, colleges and institutions. This policy explains what personal data we collect when you use our website at https://www.perfecttutor.in ("Website") and our mobile app ("App"), why we collect it, who we share it with, how long we keep it and what choices you have.
We are the data fiduciary for the personal data described here. This policy is published under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 together with the rules made under it, as they come into force.
By creating an account, signing in, or continuing to use the Website or App, you agree to this policy. Where we need a separate, specific consent, for example before identity verification, we ask for it at that step.
2. Who we are and how to reach us
| Item | Details |
|---|---|
| Company | Perfect Tutor Edu Pvt. Ltd. CIN: U80903UP2021PTC150749 |
| Address | A-84, Sector 4, Noida, Uttar Pradesh 201301 |
| [email protected] | |
| Phone | +91 8083528083 (Monday to Saturday, 10:00 AM to 5:00 PM, except public holidays) |
| Grievance Officer | Sravan Undavalli, Grievance Officer Email: [email protected] |
3. Personal data we collect
What we collect depends on how you use Perfect Tutor. We collect data in three ways: you give it to us, we collect it automatically when you use the Website or App, and we receive it from service providers that help us run the platform (for example, a verification result).
Information you give us
| Who | What we collect |
|---|---|
| All account holders | Name, mobile number, WhatsApp number, email address, password (we store it in a hashed form, not as plain text), gender, date of birth, profile photo, address and location (including map coordinates), and how you heard about us. Institutions give the organisation name, authorised person and date of incorporation. |
| Parents and students | Tuition requirements (category, class, board, subjects, preferred timing, tutor gender preference, place of tuition, budget), special requirements, whether the student has special needs, and the student's details that you enter: name, gender, date of birth, photo, school name and school location. |
| Tutors | Qualifications and certificates, teaching and work experience, subjects and classes taught, languages, fees, travel distance, delivery modes, a description of yourself, profile video, and the area where you teach. |
| Parents and tutors who verify identity (KYC) | Aadhaar number, the name, date of birth, gender and address returned by the verification service, and your consent record. See section 4. |
| Anyone who writes to us | Messages, support complaints and attachments (including voice messages you record), contact form entries, live chat messages, reviews, ratings and feedback, and your email if you subscribe to our newsletter. |
| People who pay us | Order and payment details such as amount, status, payment ID and payment method, and invoice details (name, email, mobile and address). Card, UPI and net banking details are entered on the payment provider's screen and are not stored by us. For manual payments we may keep a reference number and proof of payment. |
Information we collect automatically
- Device and usage data: IP address, browser or device type, operating system, app version, pages or screens viewed, and how long you use them.
- Cookies and similar technologies on the Website. See section 8.
- Crash and performance data in the App: error reports, screen load times and device details such as model, operating system version, memory and language. Reports carry your account ID and account type, not your phone number or email.
- Push notification token so that we can send notifications to your device.
- Guest enquiry activity: if you start a tuition enquiry without signing in, we record the steps you take in the form, together with your IP address and device details, even if you do not finish the enquiry.
- Approximate location from your IP address, used to suggest your country code in phone number fields.
- Call recordings: calls between you and our team that are made through our telephony provider may be recorded for quality, training and dispute resolution. The provider stores the recordings and currently deletes them after three months. If the provider changes this period, its privacy policy on https://callerdesk.io has the current details.
Information from others
Our identity verification provider returns the verified details linked to your Aadhaar number. Our map provider returns address and coordinate details for the place you select. Other users may write reviews about you.
4. Identity verification (KYC)
Tutors and parents may be asked to verify their identity. If you choose to verify, you enter your Aadhaar number and we send it, with the one-time password you receive, to our verification provider, Cashfree, to confirm your identity. We keep the verified name, date of birth, gender and address that the provider returns, and a record that you consented. When the provider confirms your one-time password, your identity is marked as verified automatically.
We currently do not support offline KYC, so we do not ask you to upload photos of identity documents. If we offer it in future, we will update this policy and ask for your consent first.
We ask for your consent with a tick box before verification starts. We use this information only to verify identity and to keep the platform safe. We do not collect KYC information from children. You may withdraw your consent, and section 12 explains what happens to your data.
5. How we use your personal data
- To provide the service: create and manage your account, match tutors with enquiries, show profiles, handle demo classes and batches, and process plans, coins and payments.
- To verify and keep the platform safe: confirm identity, check for fake or duplicate accounts and enquiries, prevent fraud and misuse, and enforce our Terms and Conditions.
- To communicate with you: send OTPs, service messages, reminders, payment receipts, invoices and notifications by SMS, WhatsApp, email and push notification. By creating an account you agree to receive these service messages. If you subscribe to our newsletter, we also send it by email, and you can unsubscribe at any time.
- To support you: answer queries, complaints and refund or coin reimbursement requests.
- To show reviews and ratings: publish reviews and ratings on tutor profiles after moderation.
- To improve Perfect Tutor: analyse how the Website and App are used, fix errors and measure performance.
- To meet legal obligations: keep tax and accounting records, and respond to lawful requests from authorities.
We do not sell your personal data.
6. What other users can see
Tutor profiles
A tutor profile can be seen by anyone who visits the Website, including people without an account. It shows the tutor's name, photo, gender, city and the location details the tutor has saved for the profile, experience, qualifications, subjects, classes, fees, ratings and reviews, and videos that our team has approved. Tutors should add only information they are comfortable making public. Tutor phone numbers and email addresses are not shown on the public profile.
Parent and student enquiries
Tutors who match an enquiry can see its details, such as class, subjects, area and the student's name. A parent's mobile number, alternate number and WhatsApp number are shared with a tutor only when that tutor unlocks the enquiry, and only a limited number of tutors (at present ten) can unlock the same enquiry. Tutors on a commission plan do not receive these numbers directly and are directed to their Perfect Tutor coordinator. Parent email addresses are not shared with tutors through the unlock.
Reviews
A reviewer's name and review text appear on the tutor's profile. Private reviews written by our staff are not shown to users.
Our staff
Our team members access personal data to run the platform, for example to verify accounts, support users and review enquiries.
7. Who we share data with
We share personal data with the service providers below only as far as needed for the stated purpose. They process it on our behalf under their own terms and security practices. We may add or replace providers as the platform grows, and we will update this table when we do.
| Provider | Purpose | Data involved |
|---|---|---|
| Hetzner | Hosting of our servers and database | All the personal data you give us |
| Cashfree | Payment processing and Aadhaar-based identity verification | Name, email, mobile, order amount; Aadhaar number and OTP for KYC |
| NimbusIT | SMS delivery | Mobile number, OTP or message text, name |
| DigiSensy | WhatsApp messages (OTP for non-Indian numbers, plan and payment notices) | Mobile number, name, plan and amount details |
| Email service provider | Email delivery of OTPs, invoices, reminders and newsletters | Email address, name, message content |
| Maps and address search, route distance, analytics (Google Analytics), push delivery (Firebase Cloud Messaging), embedded YouTube videos, Google Play updates | Typed addresses and coordinates, device and usage data, push token, IP address | |
| Expo | Push notification delivery | Push token, notification text |
| Sentry | Error and performance monitoring (servers in the United States) | Account ID, account type, device details, error data |
| Microsoft Clarity | Website usage analysis, including session recordings and heatmaps | Pages visited, clicks, scrolling, device and browser data |
| Tawk.to | Live chat on the Website | Name, email, phone and messages you type in chat |
| CallerDesk | Telephony, call logs and call recordings | Caller and receiver numbers, call time and duration, call audio |
| OpenRouter (AI service) | Drafting tutor descriptions and generated reviews (section 9) | Non-identifying tutor facts only: experience, languages, subjects, classes, country |
| IPinfo | Guessing your country from your IP address for phone fields. IP address data is powered by IPinfo. | IP address |
We may also disclose personal data when the law requires it, to respond to a court order or lawful request from a government authority, to protect the rights, property or safety of Perfect Tutor, its users or others, or in a merger, acquisition or sale of the business, in which case the new owner must honour this policy.
Our own servers and database are hosted by Hetzner in Germany, so the personal data you give us is stored and processed outside India. Some of our other providers also process data outside India. We choose providers that follow recognised security practices, and we transfer data only where Indian law allows.
8. Cookies and similar technologies
The Website uses cookies and local storage. Strictly necessary cookies keep you signed in (a session cookie) and remember your country for phone number fields. On our public pages we also use analytics tools, Google Analytics and Microsoft Clarity, and a live chat widget, Tawk.to, which set their own cookies and collect usage data such as pages viewed, time spent, clicks and device details. Clarity can record how you move through a page. The sign-in, sign-up, guest enquiry and dashboard pages do not load these analytics tools.
Most browsers let you block or delete cookies in their settings, and Google offers a browser add-on to opt out of Google Analytics. If you block cookies, some features, such as staying signed in, may not work. The App does not use advertising cookies.
9. AI-generated content
- Tutor descriptions: we may use an AI service to draft a tutor's description from profile facts such as experience, languages, subjects and classes. We do not send names, phone numbers or addresses to the AI service.
10. The mobile app
The App asks for the permissions below. Each is used only for the purpose stated, and you can turn any of them off in your phone settings.
| Permission or feature | What we use it for |
|---|---|
| Notifications | Lead, demo, batch, payment and account notifications. |
| Location (approximate and precise) | Used only while the App is open, when you tap the button to use your current location, to fill in your address. We do not track your location in the background. |
| Microphone | Used only when you start recording a voice message in a support complaint. The recording is uploaded when you send it. The App does not record in the background. |
| Photos and files | You choose a photo or document, such as a profile picture, certificate or attachment, with your phone's picker. We receive only what you select. |
| SMS one-time password prompt | Google's prompt lets you share one OTP message with the App to fill the code in. The App cannot read your other messages. |
| Internet and network state | To connect to our servers. |
The App does not request access to your contacts, camera, call history or messages. It stores your sign-in session on your phone in the device's secure storage and removes it when you log out. The App checks Google Play for new versions and may show an update prompt.
11. Children
Perfect Tutor accounts are for people aged 18 or over. Children do not create or use accounts. A parent or guardian may add a child's details, such as name, gender, date of birth, photo, school and class, to request a tutor. By adding them, you confirm that you are the child's parent or lawful guardian and you give your consent for us to use that information for the purposes in this policy.
We use a child's information only to find tutors and run tuition services. We do not use it for advertising. If you believe a child has given us information without a parent's or guardian's consent, write to [email protected]and we will delete it.
12. How long we keep data, and deletion
We keep personal data for as long as your account is active and as needed for the purposes in this policy. We may keep some records for longer, for example payment, invoice and transaction records that we must hold under tax and accounting laws, and records needed to resolve disputes, prevent fraud or comply with a legal obligation. When data is no longer needed, we delete it or remove the details that identify you, as far as the law allows.
To ask us to delete your account, use More, then Account deletion in the App, or the form at https://www.perfecttutor.in/delete-account. Your account stays active until our team has confirmed that the request comes from you. We will then tell you which data we delete or de-identify and which records we must keep, and why.
13. How we protect your data
We use reasonable security practices and procedures, including encrypted (HTTPS) connections, hashed passwords, limits on login and OTP attempts, and a required sign-in for our team members. Access to personal data is available only to our authorised team members and service providers. No system is completely secure, and we cannot guarantee that unauthorised access, loss or misuse will never occur. Please keep your password and OTPs private, and tell us at once if you think your account has been misused.
14. Your rights and choices
- Access and correct: you can view and update most of your details in your profile. Write to us if you need help or want a summary of the data we hold about you.
- Erase: you can ask us to delete your account and personal data, subject to section 12.
- Withdraw consent: you can withdraw a consent you have given, for example for identity verification. Withdrawal does not affect what we did before it, and we may be unable to provide services that need that data.
- Newsletter and push notifications: unsubscribe from the newsletter using the link in any email, and turn off push notifications in your phone settings.
- Service messages: SMS, WhatsApp and email messages that are part of the service, such as OTPs, payment receipts, plan, enquiry and verification alerts and reminders, cannot be switched off while your account is active. If you do not want to receive them, ask us to delete your account (section 12).
- Nominate: you may nominate another person to exercise your rights if you die or become incapable.
- Complain: if you are not satisfied with how we handled your data, write to our Grievance Officer. If your concern is not resolved, you may approach the Data Protection Board of India once it is operational.
15. Links to other websites
The Website and App may link to third-party websites, social media pages and payment pages. This policy does not cover them. Please read their privacy policies before sharing personal data. Posts you make on our social media pages are public and are handled under those platforms' terms.
16. Changes to this policy
We may update this policy from time to time. We will post the new version with its effective date on the Website, and for material changes we will also give notice in the App or on the Website. Please review it regularly. Continued use after a change means you accept the updated policy.
17. Contact us and Grievance Officer
For questions about this policy, to exercise your rights, or to raise a grievance, contact our Grievance Officer, Sravan Undavalli, at [email protected]. Our full contact details and office hours are in section 2. We acknowledge and resolve grievances within the time limits required by Indian law.